Privacy Policy

Last updated: 10/03/2026. 1. Introduction This Privacy Policy explains how Lost en Traduction ("we", "our", or "us"), accessible at https://lostentraduction.com, collects, uses, and protects your personal information when you use our website and tutoring services. By using our website, you agree to the collection and use of information in accordance with this policy. 2. Information We Collect To provide our tutoring services, we may collect the following personal information: - Name (to create and manage your user profile) - Email address (to send booking confirmations, lesson information, and service notifications) - Phone number (to contact students in case of issues related to scheduled lessons, typically via WhatsApp) We only collect information that is necessary for the operation of our tutoring services. 3. How We Use Your Information We use the information we collect to: - create and manage user accounts - schedule and confirm tutoring sessions - send lesson confirmations and reminders - communicate with students regarding lessons - ensure the proper functioning of our services We do not sell, rent, or trade personal data to third parties. 4. Data Sharing Your personal data may be shared with trusted service providers only when necessary to operate our services (for example, booking systems, payment processors, or video conferencing platforms). SimplyBook.me acts as a service provider for lesson scheduling and booking, and processes personal data in accordance with its privacy policy and our data processing agreement. These providers are required to protect your data and use it only for the intended purpose. 5. Data Security We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet can be guaranteed to be completely secure. 6. Data Retention We retain personal information only for as long as necessary to provide our services and to comply with legal obligations. 7. GDPR Rights If you are located in the European Economic Area (EEA), your personal data is protected under the General Data Protection Regulation (GDPR). You have the right to: - request access to your personal data - request correction of inaccurate information - request deletion of your personal data - request limitation of how your data is used To exercise these rights, please contact us using the email address below. 8. Cookies Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support essential website functionality. By using this website, you consent to the use of cookies. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. 10. Contact If you have questions about this Privacy Policy or about your personal data, please contact us at: Email: [email protected]